Returns Policy Goods returned policy.

Faulty good will be replaced or the cost refunded as requested.

Because you are buying the Goods by mail order/online you may have a right of cancellation. If you do, (and only if you do), these are the terms which apply:

You must tell us you wish to cancel within 7 working days of your receipt of the Goods;

The Goods must be returned to us within 21 days of your telling us you wish to cancel, with both goods and all packaging in their original condition; securely wrapped; including our delivery slip; at your risk and cost.

After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt;

If you do not return the Goods to us, you are still liable to us for the cost.

You, the consumer will be under a duty to restore those goods us and, in the meantime, to keep them and take reasonable care of them.

For Non-Faulty goods you will be liable for the direct costs of returning the item (not exceeding the direct costs incurred by ourselves). The return costs are typically £1.95 for comforters and £3.95 for other orders. For Free Delivery items the charge will be £1.95. If the actual direct costs are less than those quoted you will be refunded. the difference the direct cost of returning items will be deducted from any subsequent refund given.

We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.

FOR FURTHER INFORMATION:-Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


Waste Electrical and Electronic Equipment (WEEE) Directive
WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

" Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

" Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Baby Sleep Shop is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new nightlight from us we would accept their old nightlight and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

To return it to us then contact us using our online contact form, together with your order number and type of item you want to return, we will then send you a return mail-sack to return your item to us as part of our store take-back scheme at no cost to you.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.